Terms and Conditions

WEBSITE TERMS AND CONDITIONS

Please read these Terms and Conditions carefully before using this Website and registering as a Member. If you have any questions relating to this Website or the Terms and Conditions, please check our FAQs, or contact our Customer Support team (their contact details can be found here). By using this Website you indicate your acceptance of the Terms and Conditions set out below.

You should also read our Privacy Policy, which can be found here.

These Terms and Conditions were last updated on 28 February 2018 and supersede any previous terms and conditions.

1. INTRODUCTION

1.1 This Website (as defined below) is operated by Profitable Play Limited (which we will refer to as "us", "we" and "our"), which is a limited company registered in Gibraltar with company number 103853. Our principal place of business is at Suite 2, Floor 4, Waterport Place, Gibraltar. Profitable Play Limited is part of a group of companies (which we will refer to as the “Gamesys Group”).

1.2 In these Terms and Conditions, we will refer to you as "you" and "your".

1.3 These Terms and Conditions form a legally binding agreement between you and us.

1.4 These Terms and Conditions apply when you use the Website and supersede any previous agreements in relation to your use of the Website. You confirm that you have not accepted these Terms and Conditions as a result of any statements made by us that are not contained in these Terms and Conditions.

1.5 We can change these Terms and Conditions at any time. We recommend that you revisit and read these Terms and Conditions regularly, as they govern your use of the Website. Our gambling licence requires us to notify you if we make material changes to these Terms and Conditions. When we make material changes to them we will post a notice on the Website and such changes will only come into force fourteen (14) days after the date of such notification. If you do not agree to those changes, please do not continue to use the Website. You are free to close your Member account within such fourteen (14) day period.

1.6 Your continued use of the Website constitutes ongoing acceptance of these Terms and Conditions and the documents referred to in these Terms and Conditions as they are updated from time to time.

2. DEFINITIONS USED IN THESE TERMS AND CONDITIONS

In these Terms and Conditions, where we use capitalised words they will have the meanings set out below:

Complaint means any complaint about any Game or our services.

Event Beyond Our Control means an event beyond our reasonable control which prevents us from providing all or part of the Website and/or the Games or fulfilling any of our obligations under these Terms and Conditions. Such events may include but are not limited to an act of God, an outbreak of hostilities, riot, civil disturbance, acts of terrorism, the act of any government or authority (including, but not limited to, any refusal or revocation of any licence or consent), fire, explosion, flood, theft, malicious damage, strike, lock-out, or industrial action of any kind.

Gambling Law means either: (a) if you are in the UK, the Gambling Act 2005 (as amended from time to time) and related licence conditions and codes of practice; or (b) if you are outside the UK, the Gibraltar Gambling Act 2005 (as amended from time to time) and related licence conditions and codes of practice, as applicable.

Game means any casino, slot and/or simulated scratch card games and/or any games or betting products played for real money or any demonstration play via the Website at any time.

Intellectual Property Rights means all intellectual property rights, including, but not limited to: copyright, patents, trade marks, design rights, moral rights, domain names, and confidential information and any similar rights (whether registered or unregistered).

Malfunction means a malfunction or an error in the functioning of a Game or the Website, such as, but not limited to, an error in the published odds or pay tables, or a Game not working in accordance with its published rules.

Member means a user of the Website who successfully registers and holds an account on the Website.

Minimum Age means 18 years old.

Progressive Jackpot means a jackpot for a Game where the payout total is incrementally increased every time such Game is played for real money (unless and until such jackpot is paid out).

Regulators means either: (a) the Gambling Commission of Great Britain, who is appointed under the provisions of the Gambling Act 2005 (or any relevant subsequent legislation); or (b) the Gibraltar Gambling Commissioner, who is appointed under the provisions of Gibraltar Gambling Act 2005 (or any relevant subsequent legislation), as applicable. Each Regulator is granted powers under the applicable Gambling Law to ensure that their licensees conduct their operations in accordance with their licences.

Wager means money wagered or otherwise used to participate in or play a Game.

Website means the website operated and controlled by or on behalf of us and located at the principle URL: www.starspins.com and any mobile or device specific version and any related applications of such website.

3. OPERATING AND REGULATORY INFORMATION

3.1 Profitable Play Limited is licensed and regulated in Great Britain by the Gambling Commission of Great Britain pursuant to applicable Gambling Law. Profitable Play Limited is also licensed by the Government of Gibraltar under remote gaming licence number 46 and regulated under such licence by the Gibraltar Gambling Commission pursuant to applicable Gambling Law (Licence number 38905).

3.2 If we cannot offer our licensed gaming services from Gibraltar due to an Event Beyond Our Control the services may be offered by another subsidiary of the Gamesys Group, Entertaining Play Limited (Malta), a company licensed and regulated in Malta by the Malta Gaming Authority.

4. OPENING YOUR ACCOUNT

4.1 Membership Requirements: To register as a Member, play Games for real money, use the Game console chat functionality and/or use any of the other products and services we may make available to Members from time to time, you must:

4.1.1 be the Minimum Age. We may ask for additional information to confirm your age at any time;

4.1.2 reside in a territory from which we accept users from time to time. Further details can be found here;

4.1.3 have a valid bank account, credit or debit card or alternative payment method that is approved by us that is registered to an address in a territory from which we accept users from time to time;

4.1.4 register in your own name, for your sole benefit and not register or play on behalf of anyone else;

4.1.5 fully and accurately complete the required information on the registration form; and

4.1.6 comply with these Terms and Conditions at all times in relation to your use of the Website.

4.2 Age and Identity Verification Policy:

When considering your Member registration application and certain deposit and withdrawal transactions, we may use an independent credit reference agency to verify your age, identity or any other information that you provide to us. In performing these checks, the credit reference agency may keep a record of your information. A credit check is not performed and your credit rating will be unaffected. These checks enable your account to be opened more quickly, reduce the need to obtain age and identification documents and assist us with our age verification licensing obligations and our crime and fraud prevention policies.

If we cannot satisfactorily complete our age and identity verification process, we may ask you to provide personal identification documents to further confirm and validate your age and identity. Such documents may include (but may not be limited to): a passport or driving licence, a current utility bill or a bank or card statement. We may suspend your Member account until you have satisfactorily completed these checks. We will communicate all requests to you via the My Account - Confirm My Details section of the Website and/or by email, phone or post.

If age verification cannot be completed within seventy two (72) hours of you applying to register a Member account and depositing money, your Member account will be suspended until your age has been verified.

If you are found by us to be under the Minimum Age, you will have your Member account suspended, your deposits will be refunded and any winnings will be null and void or may be paid to the appropriate Regulator. No claim may be made against us in these circumstances.

4.3 Registration Acceptance and Personal Accounts: Upon acceptance of your registration as a Member, you will be sent confirmation of your registration by email. You cannot use the full functionality of your account (including, but not limited to, processing any withdrawals) until you have confirmed your email address by clicking on the link in your registration confirmation email. If you have provided an incorrect email address, you can update your details in the My Account section of the Website.

4.4 Declined Applications: We may decline acceptance of a Member account application at any time and for any reason.

4.5 Transfer of Accounts and Funds Between Accounts: You must not sell, transfer or acquire Member accounts to or from other Members or attempt to do so. No funds (including, but not limited to, any winnings), or rewards may be transferred between Member accounts.

4.6 Anti-Money Laundering Policy:

4.6.1 In addition to the age and identity verification policy described in section 4.2 and as part of our compliance with EU anti-money laundering directives, we may at any time (including, but not limited to, certain stages of your Member account registration) ask you to verify your identity and address as well as request proof of ownership for any payment methods used to deposit or withdraw funds. We may suspend transactions on your account until such verification checks are passed.

4.6.2 It is unlawful to deposit, or attempt to deposit, funds obtained from criminal, illegal or fraudulent activities into your Member account.

4.6.3 We are required to monitor any unusual or suspicious transactions of any size and report suspicious transactions and fraudulent activity to the appropriate Regulator, and we may report such activity to the police or relevant authorities.

5. ACCOUNT PAYMENTS AND WITHDRAWALS

5.1 Transaction Charges: We do not charge you to deposit to or withdraw from your Member account. We accept no responsibility for any currency exchange conversions, charges or fees levied by your card issuer, bank or financial institution.

5.2 Minimum and Maximum Deposits: All deposits are subject to minimum and maximum limits per transaction. These limits may vary depending on the payment method used. Full details can be found in our FAQs. We may limit any Member’s deposits on any single day.

5.3 Illegal Wagering is Void: We do not accept liability for any breach by you of the applicable laws of your country of residence. We may, in our sole discretion, declare any Wager and winnings as void if you are identified as playing illegally.

5.4 Interest on Member Account Funds: We are not a financial institution. Interest will not be payable on monies held in your accounts as these are merely advance payments for intended wagering.

5.5 Payment Transactions and Fraudulent and Suspicious Transactions: You must not make or attempt to make any chargebacks, and/or deny or reverse any payment that you have made and you will reimburse us for any chargebacks, denial or reversal of payments you make and any resulting loss suffered by us. If we are notified of any suspected or fraudulent payment (including, but not limited to, use of any stolen credit cards) or any other fraudulent activity (including, but not limited to, any chargeback or other reversal of a payment), we may suspend or close your account, reverse any withdrawal made and recover any winnings.

5.6 Withholding payment: We may, at any time, withhold payment to certain Members or to Members paying with certain credit cards or third party payment methods where they have not yet verified their identity or where we are required to do so by law, a Regulator, further to a licence requirement or in connection with anti-money laundering programmes, to combat actual or suspected fraud, suspicious play, actual or suspected fraud, suspected breach of terms and conditions or investigations of Malfunctions.

5.7 Minimum and Maximum Withdrawals: Other than where you request to withdraw the entire balance of your Member account, all withdrawals are subject to minimum and maximum limits per transaction, and such limits may vary depending on the payment method used. Full details can be found in our FAQs. We may limit any Member’s withdrawals on any single day.

5.8 Confirmation of Withdrawal Requests: Once you have submitted a request to make a withdrawal, you will see a confirmation message that the transfer has been actioned and your balance will immediately clear to the balance of the amount not withdrawn.

5.9 Withdrawal Authorisation and Payment: We aim to authorise your withdrawal request within twenty four (24) hours of our receipt of your request. For security reasons, Members making withdrawals may have to provide some additional information to ensure stringent safeguards are maintained (see sections 4.2 and 4.6). We are not responsible for any delays in processing your withdrawal requests if you do not receive or respond to our requests for information. Once your withdrawal has been approved, we are not responsible for any third party financial clearing process that delays your payment being received.

5.10 Incorrect Account Information: It is your responsibility to submit the correct bank account details for payment of withdrawals. We cannot repay payments made by us to another account due to incorrect account details provided by you. If a payment is unsuccessful and returned to us by our bank payment processor, we will investigate such payment, notify you and request corrected bank account details. Such unsuccessful payments will only be credited to your corrected account details once we have been notified by our bank payment processor that the payment has been successfully retrieved.

5.11 Protection of Customer Funds: We are responsible for the protection and management of your account balance. We safeguard all Member account balances (including, but not limited to, winnings) in a separate bank account (a client account) that is independent from all of our corporate and operating accounts, and such client account is held on trust for our Members. Consequently, in the event of our insolvency, while protection of your funds is not absolutely guaranteed, you would be entitled to claim monies from this account. Such protection meets the medium rating standard in accordance with the ratings system set out by the Gambling Commission of Great Britain. For further information please visit the Gambling Commission website.

6. MANAGING YOUR ACCOUNT AND SECURITY

6.1 Up to date details: It is your responsibility to ensure that your personal details are kept up to date. If necessary in connection with the management and operation of your Member account, we may contact you by email, telephone, text message or letter via the contact details you provide to us.

6.2 Keeping Password and Member Details Secure: Your Member account username, password and personal question details are for your personal use and should be kept private and confidential at all times. You should change your password on a regular basis. Where correct security information is provided, we are entitled to assume that all payment and gaming transactions made through your Member account are made by you. You agree to notify us immediately if you become aware or suspect any unauthorised use of your username or password.

6.3 Responsible Account Management: We take no responsibility for any third party access to your Member account and under no circumstances shall we be liable for any losses incurred by you as a result of misuse of your username or password by any person or for any unauthorised access to your Member account (unless this is due to our negligence). All transactions where your username and password have been entered correctly by a third party will be regarded as valid, whether or not authorised by you, except where our negligence or deliberate act has resulted in such party obtaining your username and password. You must monitor your Member account to prevent its use by another person.

7. CLOSING ACCOUNTS

7.1 Account Closure: We may temporarily suspend or permanently close your Member account at any time without providing any reason. If we close your Member account we will refund you your entire account balance (other than where stated otherwise in these Terms and Conditions).

7.2 How to Close your Account: You can close your Member account and request payment of outstanding funds at any time by contacting our 24/7 Customer Support team (their contact details can be found here) with the username or registered email details of your Member account. Such closure will occur within seven (7) calendar days after our receipt of your request and we will confirm the closure of your Member account by email. You remain responsible for any activity on your Member account between your request and the closure of your Member account by us.

7.3 Dormant Accounts: If no transaction has been recorded on your Member account for thirty (30) months (and such account has not been self-excluded in accordance with section 9 below), we may choose to close the Member account and remit any balance to you using your last known payment details. Non funded accounts that have been inactive for a period of twelve (12) months or longer may also be closed by us at any time and without notice.

Provided that you have complied with these Terms and Conditions, on closure of your account your outstanding funds, as recorded on our systems, less any active rewards will be transferred to your debit card, bank account or returned by another payment method used by us and you. Closure of your Member account will automatically render any open Games, rewards and entries in any reward schemes, promotions or competitions void. We cannot reinstate these if the Member account is subsequently reopened. We will use reasonable efforts to ensure that you are removed from our marketing lists within seventy two (72) hours of your Member account being closed.

7.5 Re-opening your Account: You may request to re-open a closed Member account by contacting our 24/7 Customer Support team (their contact details can be found here) with the details of the Member account you wish to re-open. We will review all requests to re-open a closed Member account. Member accounts closed as part of our self-exclusion or cool off policy cannot be re-opened for any reason until the self-exclusion or cool off time period has expired (see section 9 below).

8. MEMBER CONDUCT

8.1 You must not use the Website:

8.1.1 for any unlawful purpose or in any way that is illegal in the territory from which you are accessing the Website(for example by using or attempting to use the Website to launder the proceeds of crime);

8.1.2 to make any statements or submitting any material that is abusive, defamatory or discriminatory;

8.1.3 to infringe our Intellectual Property Rights (for example by web-scraping);

8.1.4 in an unfair manner, to deliberately cheat in Games, to collude with other Members, to exploit loopholes in Games or promotions or otherwise manipulate the Website, or to take advantage of us or our Members;

8.1.5 to make multiple Member accounts for the purposes of obtaining multiple entries into promotions and Rewards schemes;

8.1.6 for any commercial purpose;

8.1.7 in a way that impairs, interrupts or damages the Website or its efficiency;

8.1.8 to advertise or promote your own or any third party’s products or services;

8.1.9 to distribute any unsolicited communications, including, but not limited to, spam;

8.1.10 in any way other than for your personal use;

8.1.11 from a territory in which the use of this Website is illegal. For further information, see here; or

8.1.12 in breach of these Terms and Conditions.

8.2 You must not use (or upload to the Website or our systems) any form of malware (including, but not limited to, viruses, worms, Trojan horses and spyware) or any other code that may be deemed malicious.

8.3 You must comply with:

8.3.1 all Game-specific rules; and

8.3.2 any other rules and policies relating to the Website,

that we may publish on the Website from time to time.

8.4 We may restrict or prevent your use of the Website or close your Member account at any time if we reasonably believe that you have breached any of these Terms and Conditions (including where you do not satisfy any of the requirements set out in section 4.1) and we reserve the right to disqualify you from Games in progress; hold or void potential winnings, rewards, deposits or Games tickets; and restrict you from opening further Member accounts. We may also take action to defend our rights or the rights of any other person under these Terms and Conditions. No claim may be made against us in these circumstances.

9. RESPONSIBLE GAMING

9.1 Responsible Gaming Policy: As part of our Responsible Gaming Policy we provide you with the ability to control and limit your spending, options to temporarily cool off access to your Member account and an option to self-exclude and close your Member account for a set period of time. To view our Responsible Gaming Policy and for more details on how you can control your gambling please visit the Responsible Gaming link in the My Account section of the Website.

9.2 Cool Off: You may temporarily exclude yourself from the Website for a period from twenty four (24) hours up to six (6) weeks by accessing the Responsible Gaming section in the My Account section of the Website, and selecting your required cool off period. On confirming the cool off period your Member account will be immediately suspended and it will not be possible to login to your Member account until the selected duration has expired. It is not possible for us to override or remove any cool off period once set. Any balances and any advance Wagers that you have placed will remain and any winnings will be credited to your Member account. You can only access your winnings after the cool off period has expired. Where you have confirmed the cool off, all future Wagers, stage saved Games, rewards and entries in any reward schemes and competitions cannot be cancelled but you will not be able to access them during the cool off period. It is possible that rewards may expire during the cool off period, in accordance with the Reward Rules. We cannot reinstate any expired rewards if the Member account is reopened after the cool off period.

9.3 Deposit Limit and Frequency Control: You can set a maximum deposit limit and frequency control on your Member account by accessing the Responsible Gaming section in the My Account section of the Website. You can set or decrease such limits at any time with immediate effect. All requests to increase set limits can take up to seven (7) days to become active. We will take all reasonable precautions to ensure your deposit amount and/or deposit frequency limits are observed but we are not liable to you if you circumvent our procedures and/or deposit funds into your Member account that exceeds your limits.

9.4 Self-Exclusion: We provide a self-exclusion facility. On request, we will suspend access to your Member account (by way of self-exclusion) for a minimum period of six (6) months and up to five (5) years, during which time it will not be possible for the Member account to be accessed by you for any reason. You can also request to close your Member account permanently at any time by contacting our 24/7 Customer Support (their contact details can be found here) with the username or registered email details of the Member account you wish to close. Please ensure you quote the reference ‘Self-Exclusion’ in all correspondence to ensure your Member account is closed for the correct reason.

Upon self-exclusion, all future Wagers, stage saved Games rewards and entries in any reward schemes and competitions cannot be cancelled but you will not be able to access them during the period of self-exclusion. It is possible that rewards may expire during the period of self-exclusion, in accordance with the Reward Rules. We cannot reinstate any expired rewards if the Member account is reopened after the self-exclusion period. All remaining balances less any active rewards will be transferred to your bank card, bank account or transferred to you through any other third party payment method which we make available.

Member accounts suspended due to self-exclusion cannot be re-opened for any reason until the self-exclusion time period has expired. Upon expiry of the self-exclusion period you may request to re-open a suspended Member account by contacting our 24/7 Customer Support team (their contact details can be found here) with the details of the Member account you wish to re-open. Any request to re-open a Member account previously closed due to self-exclusion will be subject to our approval and a 24 hour review period.  You may withdraw your request to re-open your Member account at anytime during such 24 hour review period. If we approve your request after such 24 hour review period, you will be provided access to your Member account.

We will take all reasonable steps to ensure that whilst you are self-excluded you do not receive any marketing material from us. However, we cannot be held liable for any third party affiliate marketing that you may receive that we have no control over. We have no responsibility or liability whatsoever if you continue to deposit and Wager using additional Member accounts or if you open up a new Member account with substantially the same personal registration information. You acknowledge that if you elect to self-exclude you are not permitted to open or use a Member account that is operated by any company in the Gamesys Group. We shall not be liable to refund any subsequent deposits you have made or pay any related winnings to any additional accounts during the self-exclusion period. Any such winnings will be null and void or may be paid to the appropriate Regulator.

9.5 Breach of our Responsible Gaming Policy: If you breach our Responsible Gaming Policy, we may suspend or close any Member accounts that you may hold and in certain circumstances we may refund deposits you have made and withhold any related winnings, in which case any such winnings will be null and void or may be paid to the appropriate Regulator.

9.6 Credit Prohibition: We do not offer credit to players to participate in playing the Games.

10. REWARDS

10.1 We may offer certain promotional rewards, which may include, but are not limited to free spins and bonus money, from time to time. All rewards are subject to these Terms and Conditions as well as the Reward Rules (as they are updated from time to time) and any other specific terms relating to the relevant reward that we publish. Failure to comply with such rules will render the applicable reward and winnings related to such reward as void.

10.2 Closure of your Member account will render a reward void.

10.3 Rewards are not transferable between Member accounts.

10.4 We may withdraw, amend or cancel any reward scheme at our discretion at any time and without notice. If we do so, any rewards that you have been granted prior to this, will still be valid in accordance with the terms that applied at the time of their grant.

10.5 We may choose, in our sole discretion, to provide additional complimentary payments (known as “comps”) to Members, either applied directly to their Member account or through mechanisms such as (but not limited to) offering the facility for Members to participate in bonus Games, schemes, via the chat facility (including, but not limited to, through interaction on chat and chat games) and through other types of games and competitions. The application of any “comp” to a Member’s account or the offering of bonus Games or other types of games and competitions does not place any obligation on us to make any similar payment or rewards to any other Member. Where we apply a comp directly to your Member account, we may withhold, withdraw, amend or cancel any such comps at our discretion at any time and without notice.

11. ACCEPTANCE AND VALIDATION OF WAGERING

11.1 Confirmed Wagers: A Wager is only placed when you receive confirmation from us, by way of on screen display of a transaction ID, that the Wager has been accepted. At that time, the amount of the Wager will be charged against your Member account. All Wagers are final. We cannot cancel or refund Wagers once they have been confirmed by us unless the Wager is declared void for any reason outlined in these Terms and Conditions.

11.2 Minimum Wager: A minimum Wager amount applies to each Game, unless otherwise specified. The minimum amount will be shown before you participate in the relevant Game.

11.3 Deduction of Wagers / Unresolved Wagers: The cost of a Wager will be deducted from your Member account at the time of placing your Wager, no matter when the result is determined. We cannot refund Wagers purchased for future plays that have not yet been settled. Any winnings related to such Wagers will be credited to your Member account once the play has been settled.

11.4 Our right to Cancel / Terminate Games: We may cancel, amend, remove or terminate any Game at any time in our sole discretion without notice. If a Game is cancelled, amended, removed or terminated in a way that means it is not possible to resolve a Wager that you placed, then that Game shall be deemed null and void and the Wager will be credited back to your Member account.

11.5 Our right to Postpone Games: We may postpone or pause any Game at our sole discretion. In this case, any Wagers for the postponed Games shall still stand and the Game will be executed at the new time set by us.

12. PAYMENT OF WINNINGS

12.1 Crediting Winnings: Winnings due on Wagers placed through your Member account will be credited to your current deposit balance automatically. This update of your Member account is not 'proof of win'. If upon manual review there is evidence of fraud, Malfunction or that you have cheated or done anything to enable or assist any other person to cheat, including by exploiting or manipulating loopholes in Game software or the Website, we may void certain Wagers and winnings and amend Member accounts accordingly.

12.2 Maximum Winnings: We may set a maximum amount of winnings that you can win in any twenty four (24) hour period (excluding any Progressive Jackpot or super jackpot winnings). The current limit can be found in our FAQs here. This may change from time to time. If you exceed this limit in any twenty four (24) hour period, any Wagers made once the limit has been exceeded may (in our discretion) be rendered void, and your Wagers will be returned to your Member account without any winnings made on those Wagers.

12.3 Rounding of Winnings: We use a Wager multiplier to calculate and accumulate gaming odds and it is therefore possible that for certain Games, winnings payouts can be displayed for presentational clarity having been rounded down to two decimal places to the nearest currency unit (for example, pence (GBP) or cents (EUR) (or currency equivalent, if applicable)). However, our (and/or any of our third party Game and/or service providers’) servers calculate and record the exact decimal value of the accumulated winnings payouts and Members’ balances.

12.4 Our Decision is Final: You agree that we and our records (and/or the records of any of our third party Game and/or service providers) shall be the final authority in determining the terms of any Games you play, any Wagers you place and the circumstances in which such Wagers were placed, subject to your rights under section 19.1 of these Terms and Conditions.

12.5 Taxation on Winnings: Any applicable taxes and fees in connection with any winnings awarded to you are your sole responsibility.

12.6 Progressive Jackpots: We may choose to make available to Members pooled Progressive Jackpots across networks and services owned and operated by the Gamesys Group and third parties.

12.7 Progressive Jackpot Winnings: All Progressive Jackpot winnings will be subject to our confirmation. Our decision will be final and no correspondence will be entered into, subject to your rights under section 19.1 of these Terms and Conditions.

12.8 Progressive Jackpot Accuracy: We use reasonable endeavours to ensure that the Progressive Jackpot value displayed in a Game matches the value on the Game server. However, it is the Progressive Jackpot value on the server that is used when the Progressive Jackpot is paid out. A small discrepancy may arise due to the delay between the initial Progressive Jackpot being displayed to you and the Progressive Jackpot that is actually won and paid out. Although unlikely, it is theoretically possible for the Progressive Jackpot to appear to be won by more than one Member during the delay period mentioned above. If more than one Member appears to win a Progressive Jackpot simultaneously then the Member recorded on our servers and/or our Game or service providers’ servers as having won the Progressive Jackpot first shall be the recipient and the subsequent Member(s) shall win the value of the Progressive Jackpot when reset. In the extremely unlikely event of the server recording a win truly simultaneously, we may share the Progressive Jackpot equally between the winning Members.

12.9 Publication of Winnings: For winnings greater than £100, your first name, initial letter of your surname and county may be published if we receive a request from an individual pursuant to rule 8.28.5 of the UK Code of Non-broadcast Advertising & Direct and Promotional Marketing.

13. COMPETITIONS AND PROMOTIONS

13.1 From time to time we may offer you the chance to enter competitions and promotions. We will provide the specific terms and conditions for such competitions and promotions at the relevant time. You should therefore read these Terms and Conditions in combination with the applicable specific terms for any competition or promotion you wish to enter. Where such specific terms conflict with these Terms and Conditions, the specific terms will take precedence.

13.2 Failure to comply with these Terms and Conditions and the applicable specific terms for a competition or promotion will automatically render your entry to such competition or promotion as void.

13.3 Closure of your Member account during a competition or promotion in which you have participated will render your entry into such competition or promotion void and you will not be able to receive a prize.

13.4 We may withdraw or amend any competition or promotion at any time and without prior notice. If we do so, any prizes that you have been granted prior to this through the relevant competition or promotion, will still be valid in accordance with the terms that applied at the time of their grant.

14. REGULATION OF RESULTS

14.1 Our Server Evidenced Results: If there is a discrepancy between either the numbers that you believe that you have entered or the graphic display of the Game you have played and those in our (or any of our third party Game or service providers’) database, the numbers in the database are considered valid and no correspondence disputing such issues will be entered into by us.

14.2 Random Number Generator: You accept and agree that: (a) random number generator software, hosted on our (or any of our third party Game or service providers’) servers will determine the outcome of the Games; (b) if the result shown on the Software conflicts with the result shown on our (or any of our third party Game or service providers’) server, the result shown on our (or any of our third party Game or service providers’) server shall in all circumstances take precedence; and (c) our (or any of our third party Game or service providers’) records shall be the final authority in determining the circumstances of your use of the Website and you shall have no right to dispute our decisions in regard to such matters, except as set out under section 19.1 of these Terms and Conditions.

14.3 Complaints: If you would like to make a Complaint, please refer to our Complaints Policy (which can be found here). You can also find out more about using the: (a) Approved Dispute Resolution (ADR) service; or (b) European Online Dispute Resolution (ODR) platform (although this may prolong resolution time) that is available here

14.4 Integrity of Random Number Generator: The output of our (or our third party Game or service providers’) random number generator is monitored and tested regularly by us to ensure it performs within expected bounds and in accordance with the relevant Regulator’s requirements.

14.5 Automatic Game Playing / Manipulation of Software: To ensure a secure and fair playing environment, automatic playing of Games by software (including, but not limited to, so called "bots", Trojans, worms, logic-bots, auto-folders, AI-software and any software used for opponent-profiling and automatic betting) or the use of any other technical means to manipulate the outcome of the Games or your/another Member's account and/or data is not permitted. This will include, but is not limited to, using programmes to make decisions or take actions on yours or other Members’ behalf and any form of hacking. Use of such programmes, behaviour or activity may (without affecting our other rights and remedies) result in closure of your Member account, and other associated Member account(s), and the cancellation of any outstanding winnings and deposits. Members that breach this section will not be eligible for reinstatement under different screen names and, in such event, any outstanding winnings and/or deposits in such accounts may also be cancelled.

In some circumstances, breaching this section 14.5 may cause you to have committed a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and cooperate with those authorities by disclosing your identity to them.

If you suspect another Member of breaching this section, please contact the Customer Support team (their contact details can be found here).

15. DISCONNECTIONS AND OTHER EVENTS BEYOND OUR CONTROL

15.1 Disconnection information: The Games are played over telecommunications networks, If you are disconnected from the Internet or a mobile telephone network, then: your status in the applicable Game will be dependent on the type of Game you were playing/about to play. By way of explanation:

a) If you were playing a single player Game and you had not commenced the Game when you were disconnected, the Game will not take place;

b) If you had commenced the single player Game when you were disconnected, the Game will be recorded on the Game servers and your Wagers will stand and the outcome will be reflected in your Member account status;

15.2 Some single player Games are multi stage and may include bonus Games. If you are disconnected from the Internet or a mobile telephone network during a bonus Game or a multi stage Game, reconnecting and re-selecting the Game (at the same value where applicable) should cause the Game to recommence from the point at which it terminated. Non multi stage Games will complete the outcome of the Game or bonus Game in your absence and will credit your Member account if you win. If a bonus Game cannot for any reason be recommenced in this way, this is considered a Malfunction unless otherwise stated in the specific Game rules. If there is a disconnection, the records stored on the Game server shall be the final authority in determining the terms of any Wagers you place and the circumstances in which they were made. Malfunction voids all Wagers and play.

15.3 Member Account Balances: The balance of your Member account will at all times be as recorded on our server.

15.4 Wager Result Acceptance: By placing any further Wagers with us, you accept the results of any previous Wager.

15.5 Employee and Contractor Playing Restrictions: Neither: (a) our employees and contractors; nor (b) the employees and contractors of our service providers (such as, but not limited to, our licensors, software suppliers, partners or developers) may register as Members, play the Games or make transactions on the Website unless authorised to do so by one of our legally entitled officials for test purposes only. No funds or winnings in Member accounts used in this manner may be withdrawn.

15.6 Site Activity Monitoring: Use of the Website may be monitored to ensure that you are not using the Website with a frequency or in a manner which might suggest you are is using it for bookmaking or other illicit purposes. We may withhold any monies and/or suspend and/or close your Member account if we consider that the Website is being used by you for bookmaking or other illicit purposes.

15.7 Suspicious Activity: If we determine that a transaction is fraudulent, an attempt to launder the proceeds of crime, or involves or may involve any other financial crime, we may retain the amount of that transaction and any other transaction made by you.

15.8 Fraud or Gaming System Malfunction: We may withhold winnings and void Wagers if you or another Member manipulates the Games in a fraudulent manner, if there is collusion (or suspected collusion) between Members or if the gaming system itself Malfunctions.

15.9 Autoplay Facility: If you use an autoplay facility that we make available on any of our Games, the outcome of any spins prior to pressing the STOP button, including, but not limited to, any spin in progress at the time you press the STOP button cannot be reversed.

16. CHAT FACILITY

16.1 Chat Content Standards: We may provide a chat facility to enable you to communicate with other Members and our chat hosts on the Website. We may review and keep a record of all content on our chat facility. As a condition of your use of the chat facility, you agree to comply with the chat rules (as they are updated from time to time) (“Chat Rules”) and the following terms:

16.1.1 you must not make any statements or submit any material that is sexually explicit or offensive, including, but not limited to, messages that are expressions of bigotry, racism, hatred, prejudice or profanity;

16.1.2 you must not make statements or submit any material that is abusive, defamatory or harassing or insulting to other Members;

16.1.3 you must not distribute viruses, malware or any other technology that may harm the Website or otherwise disrupt our systems or the systems of other Members;

16.1.4 you must not make statements or submit any material that advertises, promotes or otherwise relates to any other websites or online or offline ventures, discusses illegal activities, or post personal details;

16.1.5 you must not make statements or submit any material about us or the Website or any other website or service connected to us that is untrue and/or malicious and/or damaging to us;

16.1.6 you must not hold us responsible for the publication of any Member content in the chat facility or on the Website; and

16.1.7 you must not post any content that you do not have the right to post.

16.2 Chat Suspension: If we consider that content you post on the chat facility is unsuitable, we may mute or suspend your ability to use the chat facility or close your Member account at our sole discretion and your activity may be reported to your Internet Service Provider (ISP) or the relevant authorities.

16.3 Open Forum: You acknowledge and accept that your communications on the chat facility are not private or confidential, and may be viewed and used by others accessing the Website. If any communications or content posted on the chat facility makes you feel threatened or abused, or you believe that such communications or content is offensive or otherwise breaches these Terms and Conditions or the Chat Rules, please do contact our Customer Support team (their contact details can be found here).

16.4 Member Content: You hereby grant us an exclusive, worldwide, irrevocable, sub-licensable, transferrable licence to edit, distribute and exploit the content that you submit via the chat facility, in all media (for example, but not limited to, print, television and internet), which media may be in more than one country.

16.5 Confirmation of Your Rights: You confirm that you have the right to grant us the rights set out in this section 16.

16.6 Moral Rights: You hereby waive all “moral rights” in any content that you submit via the chat facility, and give to us all the consents that we need to exploit your content in any media as far as possible in perpetuity.

17. LIMITS ON LIABILITY

17.1 You agree that you will only use the Website in accordance with these Terms and Conditions.

17.2 Nothing in these Terms and Conditions shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence or the negligence by us, our employees or agents.

17.3 You have certain rights under the law. These include that we will provide services with reasonable skill and care and within a reasonable time.

17.4 You have certain legal remedies if we breach any of these rights which may apply irrespective of these Terms and Conditions. Nothing in these Terms and Conditions is intended to affect these legal rights or other rights to which you may also be entitled.

17.5 You acknowledge and agree that we are not responsible for any damages, losses, expenses or claims which may be caused by any:

17.5.1 failure of any telecommunications or other data transmission system that results in:

a) the failure of, or damage or destruction to, our central computer system or records, or any part thereof; or

b) delays, losses, errors or omissions (including, but not limited to, any delay resulting in non-receipt of any entry for a particular draw);

17.5.2 Event Beyond Our Control; or

17.5.3 third party interception or misuse of Members' payment details.

17.6 If we breach these Terms and Conditions, we shall only be liable to you for losses which are a reasonably foreseeable consequence of such a breach (which means that the losses could have been contemplated by you or us at the time of entering these Terms and Conditions). In no case shall we be liable for indirect, incidental or consequential damages which are a side effect of the main damage and were not reasonably foreseeable at the time of entering these Terms and Conditions.

17.7 In no case shall our liability to you exceed the greater of:

17.7.1 where such liability relates to a specific Wager, the value of such Wager paid by you; or

17.7.2 where such liability relates to any money in your Member account which has been misplaced, the amount that has been misplaced; or

17.7.3 the amount of GBP 1,000 (£1,000) (or EUR or other currency equivalent, if applicable).

17.8 We do not endorse, warrant or guarantee any third party product or services shown on the Website and will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.

17.9 You expressly agree that your use of the Website is at your sole risk. The Website (including, but not limited to, the Games and all other functionality) is provided on an "as is" and "as available" basis for your use, without warranties of any kind, either express or implied. We do not guarantee that: (a) you will be able to access or use the Website at times or locations of your choosing; or (b) any files that you download are free from malware, viruses, contamination or destructive features.

17.10 While we use reasonable efforts to correct any inaccuracies, errors or omissions as soon as practicable once they have been brought to our attention, we do not promise that any information provided as part of the Website itself will be accurate or free from errors or omissions.

17.11 While we use reasonable endeavours to provide the Website and the Games reliably, outages and unexpected downtime will occur. We do not make any guarantee of uninterrupted service. Access to the Website may be suspended temporarily and without notice in the case of system failure, Malfunction, maintenance or repair or for an Event Beyond Our Control (including, but not limited to, outages or software errors that result from actions taken by social media websites).

17.12 The information and other content provided as part of the Website does not constitute any kind of advice, recommendation or endorsement by us and is not intended to be relied upon by you in making (or refraining from making) any specific decision. We therefore disclaim all liability and responsibility arising from any reliance placed on such information or content by you or any Member, or by anyone who may be informed of any of its contents.

17.13 We may discontinue, withdraw, terminate or modify the Website or any part of the Website (including any Game) at any time with or without notice or further liability to you.

18. COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

18.1 General: The Website and all content and software made available on it (including, but not limited to, the Games) (together the “Website Material”) are our exclusive property or are used under licence by us.

We are the owner or the licensee of all Intellectual Property Rights in and to the Website Material. The names of our products and services (including, but not limited to, the names of our Games) are the trade marks of us or our licensors. The Website Material is protected by copyright laws and treaties around the world. All rights in and to the Website Material (including all Intellectual Property Rights) are reserved.

We take breaches of our Intellectual Property Rights seriously and may take legal action in respect of any infringements.

18.2 Your Use of Website Material: The Website Material is made available to you for use on a non-commercial entertainment basis only. Any other use (including, but not limited to, republication) of the Website Material is subject to our prior written approval.

Without limiting the generality of the foregoing, you may not sell, assign, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorised use of the Website Material without our express prior written consent. Except as permitted by applicable law you must not de-compile, re-engineer or disassemble the Website Material, nor attempt to interfere with its correct operation. You agree not to remove, obscure, or alter any copyright, patent, trade mark, or other proprietary rights notices affixed to Website Material.

Subject to these Terms and Conditions, you may download one copy of insubstantial excerpts of the Website Material to your PC, mobile or any other device for the sole purpose of viewing it.

If you print off, copy, download or use any part of the Website Material in breach of these Terms and Conditions, your right to use the Website Material will cease immediately and you must, at our option, immediately return, permanently delete or destroy any copies of the Website Material you have made.

18.3 Software Licence: The Website Material may include or make available software which may be downloaded and installed on your PC, mobile and/or any other device. Subject to these Terms and Conditions, we hereby grant to you a revocable, non-exclusive, non-sublicensable, non-transferable licence for the use of such software on PC, mobile and/or any other device owned or operated by you, solely for the purpose of playing our Games and managing your Member account.

18.4 No assignment: Except as expressly set out in this section 18, you neither have nor obtain any right, title or interest in or to the Website Material or any rights therein (including, but not limited to, Intellectual Property Rights) of us or our licensors. All such right, title and interest (including goodwill) arising from your use of the Website Material will vest in us or our licensors (as applicable). We may, at any time, call for a confirmatory assignment of such right, title and interest (including, but not limited to, goodwill), and you agree to immediately execute it.

18.5 Submission of Information: Except for personal information (which shall be dealt with in accordance with our Privacy Policy), you hereby grant to us a sole, worldwide, irrevocable, sub-licensable, transferrable, royalty free, fully paid-up licence to use any and all material and information (including, but not limited to, ideas, suggestions, concepts and graphics) submitted to us or to other Members through this Website. You agree that we will not be subject to any obligation of confidentiality in respect of such material and information, and we will be free to use such material and information in any way and for any purpose.

19. MISCELLANEOUS

19.1 Jurisdiction: If you have a Complaint, please do follow our complaints procedure as set out in our FAQs. If you wish to take court proceedings against us, the courts of England and Wales have non-exclusive jurisdiction and the law appropriate to the jurisdiction shall apply.

19.2 Disallowed terms: If any part of these Terms and Conditions is disallowed or found to be ineffective, then the other provisions of these Terms and Conditions shall continue to apply.

19.3 No Waiver of rights: If you breach any of these Terms and Conditions and we do not take any action against you, we are still entitled to use our rights and remedies in any other situation where you breach these Terms and Conditions.

19.4 Third parties: These Terms and Conditions form an agreement between you and us and are not intended to give any rights to any third party. This does not affect our right to transfer our rights under section 19.5 below.

19.5 Transfer of rights: We may wish to transfer our rights or obligations under these Terms and Conditions to any other company within the Gamesys Group or any other legal entity (including but not limited to if we restructure our business or if there is a sale of our business). You agree that we may do so provided that in the case of a transfer, after we notify you of the date on which we transfer our rights and obligations under these Terms and Conditions, your rights in connection with these Terms and Conditions will be against the new legal entity. These Terms and Conditions are personal to you and you may not transfer your rights or obligations under these Terms and Conditions to anyone else.

19.6 These Terms and Conditions: These Terms and Conditions apply when you use the Website and supersede any previous agreements in relation to your use of the Website. You confirm that you have not accepted these Terms and Conditions as a result of any statements made by us that are not contained in these Terms and Conditions.

If you wish to receive copies of former terms and conditions please contact our Customer Support (their contact details can be found here).

REWARD RULES

Please note: These rules were updated on 27/02/18.

1. Reward types: From time to time, we may offer certain promotional rewards on the website which may include the following:

a) Bonuses – non-withdrawable ‘bonus money’, which may be subject to certain wagering requirements (see section 4 below);
b) Refer A Friend Reward – a reward based on you successfully referring friends to the website -- please see Refer A Friend Rules for specific rules, which may vary from time to time; and
c) Free Spins – free spins (sometimes restricted to selected games), which may be made available to you as part of various promotions on the website, including the Welcome Offer – please see the Welcome Offer Rules for specific rules, which may vary from time to time.

2. Conditions of Rewards: Some of the above rewards may be offered to you on you completing certain actions on the website (including but not limited to making a minimum deposit or minimum wager), or they may be offered to you on a complimentary basis. If specific rules apply to such rewards, these will be made available to you at the relevant time and you should read the specific rules in combination with these Reward Rules.

3. Expiry of Rewards: Unless specified otherwise in specific rules, rewards must be claimed within 7 days of notification, and once claimed will expire if not used in full (or if any applicable wagering requirements are not met) within 30 days. Rewards cannot be reinstated once expired.

4. Wagering with Bonuses:

a) Wagering Requirements: Where communicated to you, certain bonus money may be subject to completing wagering requirements before a cash withdrawal can be made. Wagering is when you place a bet (or wager) on a game using any funds in your account balance and once these are met you can withdraw any winnings relating to your bonus and the following will apply:

i. For each bonus (unless otherwise specified in any bonus-specific rules), you must wager a minimum of 1 times the value of such bonus; and
ii. Your wagering requirements are displayed in your My Account section on the Withdrawals page, where an example of how much you will need to wager will be displayed along with any withdrawable balance.

b) Wagering order: When you have an active bonus, the amounts you wager will be deducted from your total balance in the following order:

i. From any net winnings (over the amount of your bonus and including winnings from other types of rewards); and
ii. Then from your bonus; and
iii. Then from any other funds (including any cash balance).

c) Withdrawal: You cannot withdraw your bonus or any winnings won when wagering with your bonus until you have completed the wagering requirements. Withdrawals of winnings won when wagering with a bonus may be subject to a delay of up to 36 hours.

5. Depositing: Your deposit balance (if any) is withdrawable at any time during any reward related promotional period.

6. Multiple Accounts: You can only take part in rewards promotions once. If we detect that any member has created more than one account (including in order to take part in rewards promotion multiple times, in breach of these Rules) we shall be entitled to close any such accounts (and void any rewards and related winnings).

7. Compliance with terms: By accepting any reward, you agree to be bound by these Reward Rules and any applicable rules made available to you before or on accepting a reward. You must also comply with the website terms and conditions at all times, specifically clauses 8.1. Failure to comply with the website terms and conditions will automatically render any reward offered to you as void.


WELCOME OFFER RULES

Start Date: 27/02/2018

1. If you are a new member, you will be eligible to receive 30 free spins (1p coin size, maximum lines) for the game Secrets of the Phoenix (“Free Spins”) when you successfully complete the following criteria (the “Qualifying Requirements”):

a) register as a member of this website, which means that you must accept our website terms and conditions (which can be found here);

b) make a first deposit of at least £10;

c) opt in to this promotion on making your first deposit; and

d) wager at least £10 in cash on any game(s).

2. You have 30 days from when you make your first deposit and opt in to complete the Qualifying Requirements and play any Free Spins before they expire.

3. If you do not opt in to this promotion when you make your first deposit, you will not be eligible to opt in and receive Free Spins retrospectively.

4. You can only take part in this promotion once. If we detect that any member has created more than one account (including in order to take part in this promotion multiple times, in breach of these Rules) we shall be entitled to close any such accounts (and void any Free Spins and related winnings).

5. Your deposit balance (if any) is withdrawable at any time during this promotion.

6. We aim to make Free Spins available instantly when you complete the Qualifying Requirements, but please allow up to 72 hours in the case of technical difficulties.

7. If you opt in to this promotion, you agree to comply with the website terms and conditions and these Rules at all times. Failure to comply with the website terms and conditions and these Rules may render Free Spins and related winnings in your member account void, and we reserve the right to close your member account.

REFER A FRIEND RULES

Please note: These rules were updated on 27 March 2018.

1. If you wish to apply for the Refer a Friend promotion, you must ensure that each of the friends who receive a referral (by personal invitation or social media communication) and are aged 18 or over.

2. You will only be eligible for the Refer a Friend promotion if:

a) you:
i. have deposited and wagered on this website on at least one occasion; and
ii. comply with these rules and the website terms and conditions;

b) your friend:
i. successfully registers as a member of this website (which includes, but is not limited to passing our internal age verification and identity checks);
ii. selects the same currency as you;
iii.deposits a minimum of £10; and
iv. wagers a minimum total of £800 and satisfies the wagering requirements (see the Refer a Friend Wagering Rules in paragraph 12 below).

3. Once all requirements as set out in paragraph 2 above have been met, you will receive a £20 credit to your account balance. Please allow up to 72 hours for this to appear in your account balance.

4. Both your and your friend’s deposit balance (if any) are withdrawable at any time during this promotion.

5. Your entry into this promotion will be rendered void if your friend withdraws their deposit, or you or your friend close your member accounts before all of the requirements in paragraph 2 above have been met, or after those requirements have been met, but before your member account has been credited.

6. Your friend will not be able to use Paysafecard as a payment method at any time.

7. You can successfully refer a maximum of fifteen (15) friends.

8. You are not permitted to refer yourself or other existing members of this website to the Refer a Friend promotion.

9. Multiple accounts are not permitted and the Refer a Friend reward is not transferable between member accounts.

10. Your friend will also be eligible to receive the Welcome Offer upon registration as a member (subject to your friend opting-in to the Welcome Offer and their compliance with the Welcome Offer Rules).

11. Refer A Friend Wagering Rules: Wagering on different games contributes different amounts towards your friend’s wagering requirements on their first deposit following registration.

To be eligible for the Refer a Friend promotion, your friend will need to wager a minimum of £800. to meet their wagering requirements. Wagering on different games contributes different amounts towards your friend’s wagering requirements. This means that some games contribute towards their wagering requirements more than other games. For example, your friend will need to wager more on casino games than slots games to meet the wagering requirements: wagers on slots contribute 100% of each wager towards their wagering requirements and wagers on casino games (except where mentioned below) will contribute 50% of each wager towards their wagering requirements. Any wagering using free spins will not contribute towards the wagering requirements.

All wagers on Blackjack do not contribute to any wagering requirements.

The table below sets out: (a) the percentage that wagers on each game contribute to towards the wagering requirements; and (b) an example setting out the amount that a £10 wager contributes on each game:

Game Percentage of each wager on the game that will contribute towards your wagering requirements EXAMPLE: Contribution that a £10 wager will make to your total wagering requirements
Slots 100% £10.00
Casino games (except where mentioned below) 50% £5.00
Blackjack 0% (no contribution) £0.00 (no contribution)